In our introductory blog, we presented the case for geointelligent scheduling from an enterprise’s point of view. Always knowing where employees are and automatically receiving a heads-up when schedules are disrupted for any reasons are obvious benefits for organizations whose business model depends on highly structured daily schedules and a workforce that reliably adheres to them. Happily, the professionals who make up the workforce in these organizations also enjoy enhanced conditions in their working life with geointelligent scheduling software deployed.
Daniel Drives (A Lot)
The best way to convey how technology impacts lives is to tell stories about people who use it. Here’s one about Daniel, a young dad who works for a private car service in a large city. Every day, the car service supplies him with a list of clients for whom he is to provide transportation. He has the Ride Exchange geointelligent scheduling software app on is phone, so he has all the information he needs to pick up and convey each client to the desired destination: the location for the pick-up, the time, the client’s name, the drop-off location. This summer is his tenth wedding anniversary and he wants to surprise Laila with an anniversary ring. That means picking up as much extra work as he can. The Ride Exchange app makes that easy for him. In the interface, he can see a list of fares for which there is not yet an assigned driver and can select the ones he wants. The app is smart and shows him only the fares for which he is qualified to drive, so if a client calls in requesting pick-up for a party of seven and his vehicle seats only four, the app won’t list that fare as an option for him. Daniel checks the app every morning for extra work he can complete either between his scheduled fares or after his last scheduled fare for the day. The app also notifies him when new fares appear during the day and he can choose to accept or decline each of these. He accepts as many as possible.
It’s Friday. Daniel’s first fare requested pick-up at 6:00 a.m. The app begins tracking his whereabouts at 5:30 to ensure that he is moving in the right direction unimpeded. This feature has saved his posterior on occasion. Once, he forgot to set his alarm and more than once traffic kept him from reaching his scheduled fare on time. Ride Exchange automatically notified the boss and his fare about the delay. A couple of times, one of his co-workers had to step in and do the pick-up because he was unhindered by traffic and could get there faster. On this Friday morning, the fare is headed for the airport. As he pulls up to her home, the app pings. There is someone at the airport who needs a ride into the city. Daniel accepts. He can get the fare to the destination and make it to his next pick-up location on time. In the afternoon, the same thing happens. That’s two extra fares without trying. In addition, he has selected three extra fares for after his normal shift. Five extra fares during one day puts a healthy “chunk of change” in his pocket. At 6:00 p.m., the app pings to offer him another fare. He declines. Dinner at home with Laila and his daughter is non-negotiable on Friday evening. Besides, tomorrow is Saturday and he has agreed to work half of the day because the boss is short-staffed. He may get to add a couple of extras to his day. The anniversary ring he wants to get for Laila is just a few more weeks of over-time gigs away. Geointelligent scheduling software works for him and works for his boss. Life is good.